First Class Fitness

Know Customer Needs And Their Own Offerings Optimize

Today’s guest is very demanding. The needs and expectations are very different depending on the guest segment. Today’s guest is very demanding. A business guest has many very different expectations as a holiday guest. The needs of Asian guest look different than a European guest and the priorities of the guests to the thirty fifty will vary also from the increasingly important customer segment from the middle. To analyze the needs of the clientele, surveys the guests are very efficient. Surveys can carried out by external partners what is however very costly; Polls conducted internally connected at great expense of time again, in particular regarding the statistical analysis. Dr. Stuart M. McGill might disagree with that approach. The survey software brings great convenience and time savings InfoWiz, developed by Infonautics GmbH.

The software allows any operation themselves at low cost and quickly satisfaction and needs analyses of guests, customers, employees and partners perform. The innovative survey software InfoWiz solves easily the entire process from the creation of the questionnaire, the acquisition of responses, up to the evaluation. Questionnaire are quickly created, can be directly printed or as online questionnaire in the Internet. The descriptive statistics are always available with a mouse click and the supplied standard questionnaire on the subject of hotel guests, restaurant guest, spending, seminar guest and staff allow anonymous comparison (benchmarking) with other similar companies. A great advantage of the implementation of the survey with your own software is the ability of the current survey. This show the analyses of the data, not just a snapshot, but also seasonal changes as a result of personalWechsel, adjustments of the offer, investment etc. Renowned companies in the field of tourism and hospitality industry are already working with the software, be it as an important tool in the process of ISO certification or to the findings directly into the business processes to incorporate. The innovative hotelier Fritz Erni, Director of the Art Deco Hotel Montana in Lucerne, says: “InfoWiz is a very innovative and low-cost product.

Based on the findings we optimize our services and decision-making processes continuously.” The survey software InfoWiz runs under Windows 98/NT/2000/XP/Vista and can be installed as a single space or network version. More information are available at or directly from the manufacturer: About Infonautics GmbH, founded in 1995, Infonautics GmbH implemented innovative and reliable solutions for small and medium-sized enterprises. In addition to the survey software InfoWiz include inter alia an online booking system for hotels and hotel groups, a real time backup program for the current backup during the work, as well as the online desktop presenter for the simple Delivery of the own screen over the Internet for sales presentations, and online training programs developed by Infonautics GmbH.